Multilingual AI Transparent Screen Product Introduction
Multilingual AI Transparent Screen
The industry's first transparent screen interactive terminal equipped with multi-modal noise reduction and real-time translation technology
Integrating iFlytek’s multi-modal noise reduction technology, speech transcription, machine translation, intelligent consultation, and digital human technologies, to provide multilingual real-time translation services for service windows serving foreigners, solving cross-language communication barriers.
Conversational Translation Mode
Utilizing a double-sided transparent screen design to achieve immediate and intuitive cross-language communication between customers and service personnel, supporting multiple language selections, and improving communication efficiency and service quality
Supports Multilingual Translation
User side: Chinese, English, Cantonese, French, German, Russian, Japanese, Korean, Thai, Vietnamese, Arabic, Spanish, Portuguese, Hindi, etc.
Customer service side: Chinese, English, Thai, Japanese, Arabic
Supports Double-sided Multilingual Conversation
Achieves real-time translation between the user’s foreign language and the customer service representative’s Chinese, with bidirectional display
Double-sided Transparent Visibility
Visually see information and the other person’s facial expressions through the screen, enhancing the authenticity and friendliness of communication
Digital Human Customer Service Mode
In unattended scenarios, digital human customer service interacts with users, providing professional and convenient service through intelligent Q&A
Intelligent Q&A
Provides accurate answers to users based on knowledge base and large model capabilities
Frequently Asked Questions
Supports custom configuration of frequently asked questions and responses, with real-time updates
24/7 Service
24/7 online service, working alongside human customer service representatives to provide all-day support
Selectable Appearance
Provides various virtual human appearances and voice options, supporting personalized customization
Simple operation, quick deployment, face-to-face communication, friendly and approachable
Customer Service Counter Interface
The content of both parties’ questions and answers is displayed in real time
Manually delete historical conversation content
Face-to-face interaction is friendly and approachable
Passenger Interface
Overseas passengers manually select the language type
Use their native language to express questions during the conversation
Conversation content is transcribed and displayed on the screen in real time
Customer service representative’s Chinese response is translated in real time
Based on core technologies, reshaping the front-desk translation and consultation experience
Clear
Hearing
Enabling machines to hear
International competition CHIME four consecutive championships
International Multi-channel Speech Separation and Recognition Competition
Accurate Understanding
Enabling machines to think
Three times breaking the record for machine reading comprehension
SQuAD world record in the field’s authoritative evaluation
Accurate Translation
Enabling machines to hear
Third time winning the IWSLT championship
Spoken Language Machine Translation Conference
Beautiful Pronunciation
Enabling machines to hear
“International Speech Synthesis Competition”
Fourteen consecutive years of championship
Machine transcription surpasses the level of human stenographers and continues to expand multilingualism
In the era of the Internet of Everything, the next research direction is the identification of multi-channel, far-field, and complex noise scenes
At the second session of the 14th National People’s Congress in 2024, iFLYTEK will provide 150 sets of iFLYTEK hearing smart briefing systems, covering all 34 delegations, transcribing more than 24 million words, with an average accuracy rate of 96%, and the machine transcription far exceeds the level of human stenographers
In November 2021, iFLYTEK won the first place in 22 competitions in all 15 languages in the National Institute of Standards and Technology (NIST) Multilingual Recognition Competition
Machine Translation: Pass the National Translation Professional Qualification (Level) Examination
Machine translation participated in the national translation professional qualification (level) test organized by the Foreign Language Bureau and the Ministry of Human Resources and Social Security.
Attained the English Level 2 “Interpreting Practice (Consecutive Interpretation)” and Level 3 “Interpreting Practice” pass standards
2023 International Machine Spoken Translation
IWSLT won first place again in the evaluation competition
iFLYTEK's AI virtual anchors can speak more than 30 languages
Multilingual AI transparent screen product interaction solution
The “cloud integration” service framework supports both public cloud and private cloud deployment modes and can be quickly launched
Conversation translation
Digital human customer service
Enterprise knowledge base
Enterprise knowledge base
Enterprise knowledge base
Corporate Knowledge
Knowledge Graph
Semantic understanding
Speech transcription
Machine Translation
Speech synthesis
Image customization
Tone customization
Take the initiative to welcome guests
Multilingual AI transparent screen hardware specifications
Figure: Multilingual AI transparent screen
Figure: Multilingual intelligent consultation terminal host
Screen Size
20.8 inches
High transparency
The transmittance is more than 80%, which is close to that of ordinary glass High-performance processors
The voice control uses RK3588 chip, 8-core CPU, and the highest frequency is 2.4GHz HD resolution
The screen display resolution is 720P (1280×720） Multimodal recognition module
Dual linear 4-microphone array, dual 500W close-focus cameras Built-in multi-class algorithms
It has the functions of face detection active interaction, lip movement detection, and multi-modal voice noise reductionShenzhen Metro Intelligent Customer Service Center Application Demonstration
On May 16, the Airport Station of Shenzhen Metro Line 11 officially launched a pilot multilingual intelligent customer service terminal
Shenzhen Metro Intelligent Customer Service Center Application Demonstration
Nearby search: View data near specific places (or entrances and exits), and support unlimited type search or fine-grained search based on specified types.
Route planning: According to the station or designated location, the bus route is planned, and the specific route, direction, transfer station and other contents are returned.
